Provisional: live fieldwork, 223 interviews so far. Percentages are of each
question's valid base (missing/not-asked excluded). Right-hand grey figure = count.
Quota fill from response data
Computed directly from the answers, so it stays correct even when a survey's platform quota counter is broken. ⚠ = platform counter disagrees.
Age
18-24
29/104
25-34
56/170
35-44
40/164
45-54
39/166
55-64
28/160
65+
31/236
Sex
Female
121/9999
Male
102/9999
aehhinc
£0 - £19,999
123/9999
£20,000 - £39,999
100/9999
£40,000+
0/9999
se_group
ABC1
98/9999
C2DE
125/9999
hiqual
No Qualifications / Level 1
44/9999
Level 2 / Apprenticeship / Other
72/9999
Level 3
13/9999
Level 4+
94/9999
Device_1 Device - ** HIDDEN QUESTION TO STORE: Store device type ** Desktop
Base: 51
Desktop
100.0%
51
Device_2 Device - ** HIDDEN QUESTION TO STORE: Store device type ** Mobile
Base: 172
Mobile
100.0%
172
Sex What is your sex?
Base: 223
Female
54.3%
121
Male
45.7%
102
Country In which country do you currently live?
Base: 223
England
100.0%
223
Region_B These are the regions of England. Which Region do you live in?
Base: 223
London
100.0%
223
Region_C *** Region
Base: 223
London
100.0%
223
london_borough Which borough do you live in?
Base: 223
City of London
5.8%
13
Hounslow
4.9%
11
Enfield
4.5%
10
Lewisham
4.5%
10
Newham
4.5%
10
Tower Hamlets
4.5%
10
Barking and Dagenham
4.0%
9
Bromley
4.0%
9
Greenwich
4.0%
9
Lambeth
4.0%
9
Redbridge
4.0%
9
Haringey
3.6%
8
Harrow
3.6%
8
Islington
3.6%
8
Southwark
3.1%
7
Waltham Forest
3.1%
7
Barnet
2.7%
6
Brent
2.7%
6
Camden
2.7%
6
Ealing
2.7%
6
Wandsworth
2.7%
6
Bexley
2.2%
5
Hackney
2.2%
5
Havering
2.2%
5
Kingston upon Thames
2.2%
5
Sutton
2.2%
5
Croydon
1.8%
4
Westminster
1.8%
4
Hillingdon
1.3%
3
Merton
1.3%
3
Richmond upon Thames
1.3%
3
Hammersmith and Fulham
0.9%
2
Kensington and Chelsea
0.9%
2
computationaladults How many people aged 14 or over live in your household, including yourself?
Base: 223
1 (only me)
37.2%
83
2
29.1%
65
3
19.3%
43
4
9.4%
21
6 or more
4.0%
9
5
0.9%
2
computationalchildren How many children aged 13 or under live in your household?
Base: 223
0 (no children aged 13 or under)
67.3%
150
1
20.6%
46
2
9.9%
22
3
2.2%
5
HHinc Which of the following categories best describes your annual household income, including all benefits, but before tax is deducted?
Base: 223
£20,000 - £29,999
30.5%
68
£30,000 - £39,999
20.6%
46
Less than £10,000
17.9%
40
£15,000 - £19,999
12.1%
27
£10,000 - £14,999
11.2%
25
£40,000 - £49,999
1.8%
4
Don't know
1.8%
4
£50,000 - £59,999
1.3%
3
Prefer not to say
1.3%
3
£70,000 - £79,999
0.9%
2
£60,000 - £69,999
0.4%
1
HHinc_Range We want to hear from a broad range of people from across the country. We ask about annual household income for demographic purposes only. It does not need to be exact, just as accurate an estimate as you can give.
Base: 7
Less than £20,000
85.7%
6
Between £20,000 and £39,999
14.3%
1
aehhinc The calculation needs to use computationalincome, computationaladults and computationalchildren
Base: 223
£0 - £19,999
55.2%
123
£20,000 - £39,999
44.8%
100
emp1 Which of the following best describes your current employment status?
Base: 223
Employed full-time (More than 30 hours per week)
37.7%
84
Employed part-time (Up to 30 hours per week)
21.1%
47
Retired
11.7%
26
Unemployed
10.3%
23
Student
5.8%
13
Unable to work due to long-term illness or disability
4.9%
11
Family carer / homemaker
4.5%
10
Self-employed
4.0%
9
emp2 Are you currently also in any paid employment alongside your studies?
Base: 13
Not Employed
53.8%
7
Employed part-time (Up to 30 hours per week)
30.8%
4
Self Employed
15.4%
2
tenure Which of the following types of housing tenure best describes the accommodation you live in?
Base: 223
Rented from private landlord or letting agency
26.9%
60
Rented from Council (Local Authority)
19.7%
44
Owned outright
18.8%
42
Rented from housing association, housing co-operative, charitable trust, or registered social landlord
14.3%
32
Owned with a mortgage or loan
10.3%
23
Living rent free
3.6%
8
Rented from a relative or friend of household member
2.7%
6
Shared ownership - with a mortgage and paying rent
1.8%
4
Other private rented
1.3%
3
Tied accommodation (accommodation provided by employer of a household member)
0.4%
1
seg Which of the following best describes the current occupation of the chief income earner in your household?
Base: 223
Semi-skilled and unskilled manual worker
18.4%
41
Intermediate managerial roles, administrative or professional
17.9%
40
Supervisory or clerical and junior managerial roles, administrative or professional
17.5%
39
Skilled manual worker
14.3%
32
Pensioner
11.2%
25
Unemployed
9.9%
22
Higher managerial roles, administrative or professional
8.5%
19
Casual worker
2.2%
5
se_group *Hidden* Question for Socio-Economic Groups
Base: 223
C2DE
56.1%
125
ABC1
43.9%
98
qual_multi_1 qual_multi - Which of these qualifications do you have? No Qualifications
Base: 6
No Qualifications
100.0%
6
qual_multi_2 qual_multi - Which of these qualifications do you have? Entry level qualification (e g entry level certificate, Skills for Life)
Base: 17
Entry level qualification (e g entry level certificate, Skills for Life)
100.0%
17
qual_multi_3 qual_multi - Which of these qualifications do you have? Level 1 qualification (e g Level 1 basic / essential / functional skills, Music Grade 1, 2, or 3)
Base: 13
Level 1 qualification (e g Level 1 basic / essential / functional skills, Music Grade 1, 2, or 3)
100.0%
13
qual_multi_4 qual_multi - Which of these qualifications do you have? A formal Apprenticeship
Base: 6
A formal Apprenticeship
100.0%
6
qual_multi_5 qual_multi - Which of these qualifications do you have? NVQs / GNVQs / RSA Diploma
Base: 29
NVQs / GNVQs / RSA Diploma
100.0%
29
qual_multi_7 qual_multi - Which of these qualifications do you have? GCSEs / O-Levels / CSEs
Base: 82
GCSEs / O-Levels / CSEs
100.0%
82
qual_multi_8 qual_multi - Which of these qualifications do you have? Highers / Advanced Highers
Base: 7
Highers / Advanced Highers
100.0%
7
qual_multi_9 qual_multi - Which of these qualifications do you have? AS-Levels
Base: 7
AS-Levels
100.0%
7
qual_multi_10 qual_multi - Which of these qualifications do you have? A-Levels
Base: 37
A-Levels
100.0%
37
qual_multi_11 qual_multi - Which of these qualifications do you have? International Baccalaureate Diploma / Technical Baccalaureate Level 3
Base: 4
International Baccalaureate Diploma / Technical Baccalaureate Level 3
100.0%
4
qual_multi_12 qual_multi - Which of these qualifications do you have? Higher National Certificate (HNC) / Certificate of Higher Education (CertHE)
Base: 5
Higher National Certificate (HNC) / Certificate of Higher Education (CertHE)
100.0%
5
qual_multi_13 qual_multi - Which of these qualifications do you have? Higher National Diploma (HND) / Diploma of Higher Education (DipHE) / Foundation Degree
Base: 14
Higher National Diploma (HND) / Diploma of Higher Education (DipHE) / Foundation Degree
100.0%
14
qual_multi_14 qual_multi - Which of these qualifications do you have? Professional Qualifications (e g Teaching, Nursing, Accountancy, Licentiateship)
Base: 9
Professional Qualifications (e g Teaching, Nursing, Accountancy, Licentiateship)
100.0%
9
qual_multi_15 qual_multi - Which of these qualifications do you have? Degree / Postgraduate Degree (e g BA, BSc, MA, MSc, MRes, MBA, PGCE, PGDip, PhD)
Base: 69
Degree / Postgraduate Degree (e g BA, BSc, MA, MSc, MRes, MBA, PGCE, PGDip, PhD)
100.0%
69
qual_multi_16 qual_multi - Which of these qualifications do you have? Award
Base: 1
Award
100.0%
1
qual_multi_17 qual_multi - Which of these qualifications do you have? Certificate (Other)
Base: 5
Certificate (Other)
100.0%
5
qual_multi_18 qual_multi - Which of these qualifications do you have? Diploma (Other)
Base: 5
Diploma (Other)
100.0%
5
qual_multi_19 qual_multi - Which of these qualifications do you have? Other (incl other work-related qualifications / vocational training, e g forklift operator training, construction skills certification scheme (CSCS), & Foreign Qualifications)
Base: 2
Other (incl other work-related qualifications / vocational training, e g forklift operator training, construction skil
100.0%
2
qual_nvq At which level is your highest qualification for your NVQs/GNVQs/RSA Diploma?
Base: 29
NVQ Level 2 or an Intermediate GNVQ or an RSA Diploma
55.2%
16
NVQ Level 3 or an Advanced GNVQ or an RSA Advanced Diploma
27.6%
8
NVQ Level 1 or a Foundation GNVQ
10.3%
3
NVQ Level 4 or higher, or an RSA Higher Diploma
6.9%
2
qual_alevel_1 qual_alevel - How many of each of the following qualifications do you have? A-Levels
Base: 37
3
56.8%
21
2
18.9%
7
1
13.5%
5
4+
10.8%
4
qual_alevel_2 qual_alevel - How many of each of the following qualifications do you have? AS-Levels
Base: 7
1
71.4%
5
3
28.6%
2
qual_gcse What is your highest level of attainment for your GCSEs/O-Levels/CSEs?
Base: 82
5 or more GCSEs (Grades A*-C) / O-Levels (Pass) / CSEs (Grade 1)
61.0%
50
1 or more GCSEs (any grade) / O-Levels / CSEs (any grade)
39.0%
32
qual_awd At which level is your highest qualification for your Award?
Base: 1
Level 4 or higher
100.0%
1
qual_cer At which level is your highest qualification for your Certificate (Other)?
Base: 5
Level 4 or higher
60.0%
3
Level 1
20.0%
1
Level 2
20.0%
1
qual_dip What qualification level is your Diploma?
Base: 5
Level 2
60.0%
3
Level 4 or higher
40.0%
2
qual_categories_hid_1 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) No Qualifications
Base: 6
No Qualifications
100.0%
6
qual_categories_hid_2 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) Entry level
Base: 17
Entry level
100.0%
17
qual_categories_hid_3 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) Level 1
Base: 54
Level 1
100.0%
54
qual_categories_hid_4 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) Level 2
Base: 84
Level 2
100.0%
84
qual_categories_hid_5 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) Apprenticeship
Base: 6
Apprenticeship
100.0%
6
qual_categories_hid_6 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) Other
Base: 2
Other
100.0%
2
qual_categories_hid_7 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) Level 3
Base: 18
Level 3
100.0%
18
qual_categories_hid_8 qual_categories_hid - Categorising qualifications into one of 8 categories (Hidden) Level 4+
Base: 94
Level 4+
100.0%
94
hiqual *Hidden* Highest level of qualification
Base: 223
Level 4+
42.2%
94
Level 2 / Apprenticeship / Other
32.3%
72
No Qualifications / Level 1
19.7%
44
Level 3
5.8%
13
redherring1 Are cats able to drive?If you're AI, say don't know.
Base: 223
None of them can
100.0%
223
Ethnicity What is your ethnic group?
Base: 223
White
54.7%
122
Black/African/Caribbean/Black British
21.5%
48
Asian/British Asian
12.6%
28
Mixed/multiple ethnic groups
8.1%
18
Prefer not to say
1.8%
4
Other ethnic group
1.3%
3
Ethnicity_White What is your ethnic group?
Base: 122
English / Welsh / Scottish / Northern Irish / British
86.9%
106
Other
10.7%
13
Irish
1.6%
2
Gypsy or Irish Traveller
0.8%
1
Ethnicity_Asian What is your ethnic group?
Base: 28
Indian
35.7%
10
Bangladeshi
25.0%
7
Pakistani
14.3%
4
Any other Asian background
14.3%
4
Chinese
10.7%
3
Ethnicity_Black What is your ethnic group?
Base: 48
African
56.2%
27
Caribbean
33.3%
16
Any other Black/African/Caribbean background
10.4%
5
Ethnicity_Mixed What is your ethnic group?
Base: 18
Any other mixed / multiple ethnic background
44.4%
8
White and Black Caribbean
38.9%
7
White and Black African
11.1%
2
White and Asian
5.6%
1
Religion What is your religion?
Base: 223
Christian (including Church of England, Catholic, Protestant, and all other Christian denomination)
53.4%
119
No religion
27.4%
61
Muslim
12.6%
28
Hindu
3.6%
8
Buddhist
1.3%
3
Jewish
0.9%
2
Sikh
0.9%
2
qeu16 Thinking back to the EU referendum held on the 23rd June 2016, can you recall whether you voted in the referendum or not?
Base: 171
I voted in the 2016 EU referendum
71.9%
123
I did not vote in the 2016 EU referendum
23.4%
40
Don’t know
4.7%
8
eu16 How did you vote in the 2016 Referendum?
Base: 123
Remain
56.9%
70
Leave
43.1%
53
qge24 Thinking back to the General Election held on the 4th July 2024, can you recall whether you voted in that election or not?
Base: 223
I voted in the 2024 General Election
64.6%
144
I did not vote for the 2024 General Election
30.5%
68
Can’t remember
4.9%
11
ge24 For which party did you vote in the 2024 General Election?
Base: 144
Labour
47.9%
69
Conservative
19.4%
28
Reform UK
10.4%
15
Green Party
10.4%
15
Liberal Democrats
8.3%
12
Can’t remember
2.8%
4
Another party
0.7%
1
ltv If there were to be a general election, on a scale of 0 - 10, where 0 is would not vote and 10 is certain to vote, how likely would you be to vote?
Base: 223
10 - Certain to vote
42.6%
95
0 - Would not vote
11.2%
25
5
9.4%
21
8
9.4%
21
9
8.5%
19
7
7.2%
16
6
4.9%
11
4
3.1%
7
1
1.8%
4
2
1.3%
3
3
0.4%
1
gevi If there were a general election tomorrow, and there were candidates from all political parties standing in your constituency, for which party would you vote?
Base: 198
Labour
28.3%
56
Reform UK
19.7%
39
Undecided
16.7%
33
Conservative
13.6%
27
Green Party
11.6%
23
Liberal Democrats
9.6%
19
Another party
0.5%
1
q1_1 q1 - We are interested in people who have experienced fraud, people who have experienced attempted fraud, and people who have had no experience of fraud at all, attempted or successful.Please consider your experience and answer honestly and accurately.
Base: 43
I have been the victim of financial fraud
100.0%
43
q1_2 q1 - We are interested in people who have experienced fraud, people who have experienced attempted fraud, and people who have had no experience of fraud at all, attempted or successful.Please consider your experience and answer honestly and accurately.
Base: 78
I have been the victim of attempted financial fraud
100.0%
78
q1_3 q1 - We are interested in people who have experienced fraud, people who have experienced attempted fraud, and people who have had no experience of fraud at all, attempted or successful.Please consider your experience and answer honestly and accurately.
Base: 94
I have not been the victim of financial fraud or attempted financial fraud
100.0%
94
q1_4 q1 - We are interested in people who have experienced fraud, people who have experienced attempted fraud, and people who have had no experience of fraud at all, attempted or successful.Please consider your experience and answer honestly and accurately.
Base: 16
I’m not sure
100.0%
16
q2 How many times, if at all, have you experienced fraud where you were deliberately deceived and you lost money as a result?
Base: 43
Once in the past 12 months
53.5%
23
At least once but it was over 12 months ago
20.9%
9
Twice in the past 12 months
18.6%
8
Three or more times in the past 12 months
7.0%
3
q3 Thinking about your most recent experience of financial fraud which resulted in you losing money, where did the fraud originate from?
Base: 43
Social media platform (e.g., Facebook, Instagram)
27.9%
12
Phone call (e.g., scammer)
14.0%
6
Online advert (e.g., pop-ups, banner ads)
14.0%
6
Text message / WhatsApp / other messaging app
11.6%
5
Online marketplace or shopping site (e.g., eBay, Facebook Marketplace)
11.6%
5
Other (please specify):
11.6%
5
Face-to-face interaction (e.g., door-to-door)
7.0%
3
Email
2.3%
1
q4 Thinking about your most recent experience of financial fraud which resulted in you losing money, how much money did you lose?
Base: 43
£100-£499
25.6%
11
£1,000-£4,999
20.9%
9
£500-£999
16.3%
7
£50-£99
11.6%
5
£10-£49
7.0%
3
£50,000-£149,999
7.0%
3
Less than £1
4.7%
2
£1-£9
2.3%
1
£25,000-£49,999
2.3%
1
Don’t know
2.3%
1
q5 Thinking about your most recent experience of financial fraud which resulted in you losing money, how did you first realise you had been defrauded?
Base: 43
I discovered it when trying to use my account or card (e.g., declined payment)
18.6%
8
I received a suspicious message/email/call from the fraudster after the fact
16.3%
7
I noticed it myself (e.g., on my bank statement)
14.0%
6
My bank or financial provider alerted me
14.0%
6
A friend or family member made me aware
14.0%
6
Other (please specify):
11.6%
5
A company or service provider alerted me (e.g., utility company, retailer)
4.7%
2
Don’t remember
4.7%
2
I was contacted by an authority or the police
2.3%
1
q6 Thinking about your most recent experience of financial fraud which resulted in you losing money, how long after the incident did you first realise you had been defrauded?
Base: 43
Within a few hours
25.6%
11
Within a few weeks
18.6%
8
Immediately
16.3%
7
Within a few days
14.0%
6
Don’t remember
11.6%
5
Within a week
4.7%
2
Within a few months
4.7%
2
About a year later
4.7%
2
q7 Did you report your most recent experience of financial fraud which resulted in you losing money?
Base: 43
Yes, I reported it
76.7%
33
No, I did not report it
23.3%
10
q8_1 q8 - What was the reason/s you chose not to report your most recent experience of financial fraud which resulted in you losing money? Please select all that apply. I didn’t think reporting would help
Base: 3
I didn’t think reporting would help
100.0%
3
q8_2 q8 - What was the reason/s you chose not to report your most recent experience of financial fraud which resulted in you losing money? Please select all that apply. I thought the process would be too difficult or time-consuming
Base: 3
I thought the process would be too difficult or time-consuming
100.0%
3
q8_3 q8 - What was the reason/s you chose not to report your most recent experience of financial fraud which resulted in you losing money? Please select all that apply. I felt embarrassed or ashamed
Base: 4
I felt embarrassed or ashamed
100.0%
4
q8_4 q8 - What was the reason/s you chose not to report your most recent experience of financial fraud which resulted in you losing money? Please select all that apply. I didn’t know how or where to report it
Base: 3
I didn’t know how or where to report it
100.0%
3
q8_5 q8 - What was the reason/s you chose not to report your most recent experience of financial fraud which resulted in you losing money? Please select all that apply. I didn’t have enough evidence or information
Base: 3
I didn’t have enough evidence or information
100.0%
3
q8_6 q8 - What was the reason/s you chose not to report your most recent experience of financial fraud which resulted in you losing money? Please select all that apply. Other (please specify)
Base: 3
Other (please specify)
100.0%
3
q9_1 q9 - Who did you report this to? My bank or building society
Base: 17
My bank or building society
100.0%
17
q9_2 q9 - Who did you report this to? The police
Base: 8
The police
100.0%
8
q9_3 q9 - Who did you report this to? Action Fraud
Base: 6
Action Fraud
100.0%
6
q9_4 q9 - Who did you report this to? My credit card provider
Base: 3
My credit card provider
100.0%
3
q9_5 q9 - Who did you report this to? My insurer (e.g., if financial fraud covered by insurance)
Base: 1
My insurer (e.g., if financial fraud covered by insurance)
100.0%
1
q9_6 q9 - Who did you report this to? Citizens Advice or advice organisation
Base: 1
Citizens Advice or advice organisation
100.0%
1
q9_7 q9 - Who did you report this to? A social media or online platform (e.g., Facebook, Amazon)
Base: 3
A social media or online platform (e.g., Facebook, Amazon)
100.0%
3
q9_8 q9 - Who did you report this to? Other (please specify):
Base: 1
Other (please specify):
100.0%
1
q9_9 q9 - Who did you report this to? Don’t remember
Base: 1
Don’t remember
100.0%
1
q10 Thinking about your most recent experience of financial fraud which resulted in you losing money, were you or were you not reimbursed by your bank or financial services provider for the money you lost? Please select the statement that best applie
Base: 43
I was not reimbursed
41.9%
18
I was fully reimbursed
30.2%
13
I was partially reimbursed
25.6%
11
Don’t remember
2.3%
1
q11 Thinking about your most recent experience of financial fraud which resulted in you losing money, did your bank or payment provider make any changes to your account after the incident?
Base: 43
Increased security or monitoring on my account
37.2%
16
No changes were made
18.6%
8
Restricted access to certain services (e.g., online transfers)
14.0%
6
Temporarily froze my account
9.3%
4
Permanently closed my account
9.3%
4
Other (please specify):
7.0%
3
Don’t remember / Don’t know
4.7%
2
q12_1 q12 - Thinking about your most recent experience of financial fraud which resulted in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Managing your day-to-day finan
Base: 33
Not at all
33.3%
11
A great deal
27.3%
9
Not that much
24.2%
8
Quite a bit
15.2%
5
q12_2 q12 - Thinking about your most recent experience of financial fraud which resulted in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Accessing your savings or emer
Base: 33
Not at all
39.4%
13
A great deal
24.2%
8
Quite a bit
21.2%
7
Not that much
15.2%
5
q12_3 q12 - Thinking about your most recent experience of financial fraud which resulted in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Receiving income or benefits (
Base: 33
Not at all
39.4%
13
A great deal
24.2%
8
Quite a bit
18.2%
6
Not that much
18.2%
6
q12_4 q12 - Thinking about your most recent experience of financial fraud which resulted in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Making regular payments (e.g.,
Base: 33
Not at all
36.4%
12
A great deal
27.3%
9
Not that much
21.2%
7
Quite a bit
9.1%
3
Don’t remember
6.1%
2
q12_5 q12 - Thinking about your most recent experience of financial fraud which resulted in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Using online or mobile banking
Base: 33
A great deal
27.3%
9
Quite a bit
27.3%
9
Not at all
24.2%
8
Not that much
21.2%
7
q12_6 q12 - Thinking about your most recent experience of financial fraud which resulted in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Using debit/credit cards for p
Base: 33
A great deal
27.3%
9
Quite a bit
27.3%
9
Not that much
24.2%
8
Not at all
21.2%
7
q12_7 q12 - Thinking about your most recent experience of financial fraud which resulted in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Sending or transferring money
Base: 33
Not that much
33.3%
11
A great deal
30.3%
10
Not at all
21.2%
7
Quite a bit
12.1%
4
Don’t remember
3.0%
1
q14_1 q14 - Thinking about your most recent experience of financial fraud which resulted in you losing money, please indicate to what extent it affected each of the following areas of your life, if at all. Your ability to pay essential bills (e.g., rent, uti
Base: 43
Not at all
32.6%
14
Quite a bit
23.3%
10
Not that much
23.3%
10
A great deal
16.3%
7
Don’t remember
4.7%
2
q14_2 q14 - Thinking about your most recent experience of financial fraud which resulted in you losing money, please indicate to what extent it affected each of the following areas of your life, if at all. Your ability to spend on non-essential or leisure it
Base: 43
Not at all
34.9%
15
A great deal
20.9%
9
Quite a bit
20.9%
9
Not that much
20.9%
9
Don’t remember
2.3%
1
q14_3 q14 - Thinking about your most recent experience of financial fraud which resulted in you losing money, please indicate to what extent it affected each of the following areas of your life, if at all. Your ability to save or invest money
Base: 43
A great deal
27.9%
12
Not that much
27.9%
12
Not at all
25.6%
11
Quite a bit
18.6%
8
q14_4 q14 - Thinking about your most recent experience of financial fraud which resulted in you losing money, please indicate to what extent it affected each of the following areas of your life, if at all. Your overall financial security or stability
Base: 43
Quite a bit
32.6%
14
A great deal
23.3%
10
Not at all
23.3%
10
Not that much
20.9%
9
q14_5 q14 - Thinking about your most recent experience of financial fraud which resulted in you losing money, please indicate to what extent it affected each of the following areas of your life, if at all. Your emotional wellbeing or peace of mind
Base: 43
Quite a bit
44.2%
19
A great deal
23.3%
10
Not at all
18.6%
8
Not that much
11.6%
5
Don’t remember
2.3%
1
q14_6 q14 - Thinking about your most recent experience of financial fraud which resulted in you losing money, please indicate to what extent it affected each of the following areas of your life, if at all. Your trust in financial institutions or online servi
Base: 43
A great deal
34.9%
15
Quite a bit
23.3%
10
Not at all
23.3%
10
Not that much
14.0%
6
Don’t remember
4.7%
2
q15_1 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? I use more cash than before
Base: 7
I use more cash than before
100.0%
7
q15_2 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? I make fewer online purchases
Base: 13
I make fewer online purchases
100.0%
13
q15_3 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? I opened a new bank account with a different bank
Base: 7
I opened a new bank account with a different bank
100.0%
7
q15_4 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? I avoid certain websites or online services
Base: 21
I avoid certain websites or online services
100.0%
21
q15_5 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? I changed my online security habits (e.g., stronger passwords)
Base: 16
I changed my online security habits (e.g., stronger passwords)
100.0%
16
q15_6 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? I monitor my bank accounts more frequently
Base: 25
I monitor my bank accounts more frequently
100.0%
25
q15_8 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? Other (please specify):
Base: 1
Other (please specify):
100.0%
1
q15_7 q15 - Has your most recent experience of financial fraud which resulted in you losing money resulted in any of the following outcomes? No, I have not changed the way I manage my money
Base: 3
No, I have not changed the way I manage my money
100.0%
3
q16 Thinking about managing a bank account after your most recent experience of financial fraud which resulted in you losing money, please select the statement that best applies to you.
Base: 43
I did not experience any difficulties opening or maintaining a bank account
60.5%
26
It became harder to open a new account
14.0%
6
Both opening and maintaining accounts became harder
14.0%
6
It became harder to maintain my existing account
7.0%
3
Don’t remember
4.7%
2
q18 Thinking about your most recent experience of financial fraud which resulted in you losing money, please select the statement which best applies to you.
Base: 43
I feel that my bank treated me fairly when dealing with the financial fraud
65.1%
28
Not applicable
18.6%
8
I do not feel that my bank treated me fairly when dealing the financial fraud
16.3%
7
q19 Please select the statement which is closest to your view.
Base: 43
After experiencing financial fraud, I felt stress, anxiety, or a loss in confidence in using financial services.
65.1%
28
After experiencing financial fraud, I did not feel any stress, anxiety, or loss in confidence in using financial service
32.6%
14
Prefer not to say
2.3%
1
q20_1 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 35
Phone call (e.g., scammer)
100.0%
35
q20_2 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 34
Text message / WhatsApp / other messaging app
100.0%
34
q20_3 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 28
Email
100.0%
28
q20_4 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 12
Online advert (e.g., pop-ups, banner ads)
100.0%
12
q20_5 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 15
Social media platform (e.g., Facebook, Instagram)
100.0%
15
q20_6 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 11
Online marketplace or shopping site (e.g., eBay, Facebook Marketplace)
100.0%
11
q20_7 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 6
Face-to-face interaction (e.g., door-to-door)
100.0%
6
q20_8 q20 - In this survey, by ‘attempted financial fraud’, we mean any situation where someone deliberately tried to deceive you to obtain money but did not succeed.Thinking about the past 12 months, in which of the following ways, if any, have you been
Base: 7
Other (please specify):
100.0%
7
q21 How many times, if at all, have you received a scam text / message / email / phone call over the last month? Please read each option carefully and select one.
Base: 78
Two or three times over the past month
19.2%
15
At least once a week over the past month
17.9%
14
Not once over the past month
15.4%
12
Once over the past month
14.1%
11
At least once a day over the past month
11.5%
9
A few times a week over the past month
9.0%
7
More than once a day over the past month
9.0%
7
Don’t know
3.8%
3
q22 How many times, if at all, have you been alerted to an attempted fraud on your account/s which did not result in you losing money, for example, your bank either questioning or alerting you to a suspicious transaction?
Base: 78
At least once but it was over 12 months ago
30.8%
24
Twice in the past 12 months
21.8%
17
Three or more times in the past 12 months
20.5%
16
Once in the past 12 months
14.1%
11
Not once ever
12.8%
10
q23 Thinking about the most recent incident of attempted financial fraud you experienced which did not result in you losing money, where did the fraud originate?
Base: 78
Text message / WhatsApp / other messaging app
28.2%
22
Phone call (e.g., scammer)
23.1%
18
Email
16.7%
13
Social media platform (e.g., Facebook, Instagram)
12.8%
10
Online marketplace or shopping site (e.g., eBay, Facebook Marketplace)
6.4%
5
Other (please specify):
6.4%
5
Online advert (e.g., pop-ups, banner ads)
3.8%
3
Face-to-face interaction (e.g., door-to-door)
2.6%
2
q24 How did you first learn that this was an attempted financial fraud which did not result in you losing money?
Base: 78
I immediately recognized it as suspicious
46.2%
36
My bank or financial provider alerted me
16.7%
13
I received a suspicious message/email/call from the fraudster after the fact
15.4%
12
A friend or family member made me aware
7.7%
6
I discovered it when trying to use my account or card (e.g., declined payment)
6.4%
5
A company or service provider alerted me (e.g., utility company, retailer)
3.8%
3
Don’t remember
2.6%
2
I was contacted by an authority or the police
1.3%
1
q25_1 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Changed my passwords
Base: 23
Changed my passwords
100.0%
23
q25_2 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Contacted my bank or financial provider
Base: 28
Contacted my bank or financial provider
100.0%
28
q25_3 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Reported it to the police
Base: 8
Reported it to the police
100.0%
8
q25_4 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Reported it to Action Fraud or another official body
Base: 16
Reported it to Action Fraud or another official body
100.0%
16
q25_5 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Signed up to CIFAS or another financial fraud prevention service
Base: 3
Signed up to CIFAS or another financial fraud prevention service
100.0%
3
q25_6 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Installed or updated security software on my device(s)
Base: 7
Installed or updated security software on my device(s)
100.0%
7
q25_7 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Told friends or family about it
Base: 23
Told friends or family about it
100.0%
23
q25_8 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Sought advice online or from my bank/provider
Base: 9
Sought advice online or from my bank/provider
100.0%
9
q25_9 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Other (please specify):
Base: 3
Other (please specify):
100.0%
3
q25_10 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Nothing, I didn’t take any action
Base: 9
Nothing, I didn’t take any action
100.0%
9
q25_11 q25 - What action, if any, did you take following your most recent experience of attempted financial fraud which did not result in you losing money? Don’t remember
Base: 1
Don’t remember
100.0%
1
q26 Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, did your bank or payment provider make any changes to your account after the incident?
Base: 78
No changes were made
37.2%
29
Increased security or monitoring on my account
21.8%
17
Restricted access to certain services (e.g., online transfers)
14.1%
11
Temporarily froze my account
12.8%
10
Permanently closed my account
10.3%
8
Don’t remember
2.6%
2
Other (please specify):
1.3%
1
q27_1 q27 - Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Managing your
Base: 47
Quite a bit
36.2%
17
Not that much
27.7%
13
Not at all
23.4%
11
A great deal
12.8%
6
q27_2 q27 - Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Accessing your
Base: 47
Quite a bit
29.8%
14
Not that much
27.7%
13
A great deal
21.3%
10
Not at all
21.3%
10
q27_3 q27 - Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Receiving inco
Base: 47
Not at all
38.3%
18
Quite a bit
23.4%
11
Not that much
19.1%
9
A great deal
17.0%
8
Don’t remember
2.1%
1
q27_4 q27 - Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Making regular
Base: 47
Quite a bit
34.0%
16
Not at all
27.7%
13
Not that much
21.3%
10
A great deal
17.0%
8
q27_5 q27 - Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Using online o
Base: 47
Quite a bit
31.9%
15
A great deal
23.4%
11
Not that much
23.4%
11
Not at all
19.1%
9
Don’t remember
2.1%
1
q27_6 q27 - Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Using debit/cr
Base: 47
Quite a bit
44.7%
21
Not that much
31.9%
15
A great deal
14.9%
7
Not at all
6.4%
3
Don’t remember
2.1%
1
q27_7 q27 - Thinking about your most recent experience of attempted financial fraud which did not result in you losing money, to what extent, if at all, did these changes made by your bank or payment provider impact any of the following areas? Sending or tra
Base: 47
Not that much
40.4%
19
Quite a bit
27.7%
13
Not at all
21.3%
10
A great deal
10.6%
5
q29 How often, if at all, do you hear or read about financial fraud in the news or social media?
Base: 223
A few times a week
24.2%
54
Once or twice a month
22.4%
50
Every few months or so
17.5%
39
A few times a year or less
15.7%
35
Never
8.5%
19
Not sure
7.2%
16
At least once a day
4.5%
10
q30 Please select the statement which is closest to your view.
Base: 223
I feel like I know how to protect myself from financial fraud
77.6%
173
I do not feel like I know how to protect myself from financial fraud
22.4%
50
q31 Where, if anywhere, do you usually get information on financial fraud prevention?
Base: 223
My bank or financial provider
30.0%
67
News media (TV, radio, newspapers, online news)
18.4%
41
Social media (e.g., Facebook, X/Twitter)
15.2%
34
Friends or family
10.3%
23
Police or government websites (e.g., Action Financial fraud, FCA)
q32 Please select the statement which is closest to your view.
Base: 223
I have never felt discouraged from using online banking or payment methods because of financial fraud concerns
58.3%
130
I have felt discouraged from using online banking or payment methods before because of financial fraud concerns
30.9%
69
Don’t remember
10.8%
24
q33 Who, if anyone, do you think should bear the most responsibility for preventing financial fraud?
Base: 223
Banks and other financial providers
29.1%
65
Individuals themselves
18.4%
41
The government
13.9%
31
Regulators and law enforcement agencies
9.4%
21
Social media and technology companies (e.g., Meta, TikTok)
8.5%
19
Don’t know
8.5%
19
Retailers and online marketplaces (e.g., Amazon, eBay)
4.5%
10
Telecoms companies (e.g., phone providers)
4.0%
9
None of the above
3.1%
7
Other (please specify):
0.4%
1
q34 Thinking about the last 12 months, how much difficulty, if any, have you had in opening a new bank account or taking out a new financial product (e.g., by being declined a new account or new product)?
Base: 223
None at all
51.1%
114
Quite a bit
18.4%
41
Not that much
16.1%
36
Not sure
9.4%
21
A great deal of difficulty
4.9%
11
q35 In the last 12 months, how many times, if any, has your bank or payment provider closed your account due to suspected financial fraudulent activity?
Base: 223
Not at all
65.0%
145
Once
15.7%
35
More than once
13.5%
30
Not sure
5.8%
13
redherring2 Which of the below is yellow?
Base: 223
Lemon
100.0%
223
HumanityQ Thank you for your responses. Please can you prove your humanity by selecting “I am a human” below:
Base: 223
I am a human
100.0%
223
SurveyFeedback_1 SurveyFeedback - Thank you for taking this survey. If you wish, you can leave any feedback you may have about the survey here, or click 'Next' to complete the survey.
Base: 46
100.0%
46
SurveyFeedback_2 SurveyFeedback - Thank you for taking this survey. If you wish, you can leave any feedback you may have about the survey here, or click 'Next' to complete the survey. No feedback
Base: 177
No feedback
100.0%
177
QStatus *Hidden* to store all statuses for tracking and ease of redirecting.